Kiosk
How do I resolve a NiCam issue alert?
Steps to resolve the NiCam alert on a kiosk — check that the camera is detected in Manager Mode, reseat the NiCam cable, and power cycle the kiosk if needed.
📷 What is a NiCam Issue Alert?
A NiCam issue alert means your kiosk's camera isn't being detected. Follow the steps below to power cycle the kiosk and clear the alert.
Estimated time: 2–3 minutes.
🛠️ How to Resolve
Step 1. Power Off in Manager Mode
See How do I power cycle the kiosk? for the full steps.
- Open Manager Mode
- Tap Power Off Temporarily
Step 2. Unplug the Power Cables
- Unplug the kiosk's power cable
- Unplug the display's power cable
Step 3. Wait, Reconnect, and Power On
- Wait 60 seconds
- Plug the kiosk and display power cables back in
- Power the kiosk back on
Still Not Back? Contact Mashgin Support
🔗 Related Articles
Need help? Contact support at 📧 help@mashgin.com or call (855) 475-0889
Did this answer your question?
😞
😐
🤩