Kiosk
How to Hibernate the Kiosk
Step-by-step guide to closing or hibernating a Mashgin kiosk at the end of the day.
📋 Overview
This article explains how to put a Mashgin kiosk into hibernation mode — a state that disables customer checkout without fully powering down the device. While hibernated, the kiosk displays a Kiosk Closed screen to customers, and items can't be added to a checkout cart until a manager wakes the kiosk back up.
🛌 How do I hibernate the kiosk?
To hibernate the kiosk complete the following steps:
- Log into Manager Mode
- Press Hibernate on the screen
Alternative: If your location has a staff-facing second display, you can also hibernate the kiosk via the Staff Screen app.
💡 What are the benefits of hibernating vs. turning the kiosk off?
Hibernation mode closes the kiosk to customer checkout without fully powering down the device. This matters for two reasons:
- Updates can still go through — critical software updates are not blocked while the kiosk is hibernated.
- Remote support stays possible — if something is wrong with the kiosk, our Support team can still troubleshoot it remotely, while preventing customers from using it in the meantime.
📅 How often should I hibernate the kiosk?
We recommend hibernating the kiosk at the end of the day or event as part of your regular closing procedures.
🔓 How do I open the kiosk again after hibernating?
To bring the kiosk back online for customer checkout:
- Log back into Manager Mode
- Press the Wake button — it appears in the same spot where the Hibernate button was
The kiosk returns to its normal checkout state immediately. No power cycle or additional steps required.
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Need help? Contact support at 📧 help@mashgin.com or call (855) 475-0889