Payments
Aurus User Guide
Aurus payment gateway guide — checkout flow, install requirements and steps, firmware update, troubleshooting, and vendor support contacts.
📋 Overview
Aurus is a payment gateway that uses Ingenico card readers. This guide covers the checkout flow, installation requirements and steps, quick troubleshooting checks, and vendor support contacts.
🛒 Checkout Flow
- The customer places item(s) on the base of the kiosk.
- The customer uses a credit/debit card or tap-to-pay on the Ingenico reader to complete the transaction.
Customers can pay once all items are added to the cart. No need to press “Pay Now”!
📋 Requirements
- Confirm with Mashgin Support that the payment credentials are in place.
- Mashgin needs the following before software installation:
- Corporate ID
- POS Name
🔧 Installation
Step 1. Confirm and start the install
- Confirm with Mashgin Support that you are on-site before proceeding.
- When instructed, navigate to Manager Mode → Advanced → Aurus.
- Select "Prod" then "Install". The buttons grey out and the Version field shows "Installing."
Step 2. Wait for the install to complete
This may take up to 20 minutes. You will see the card reader reboot several times as it goes through the installation process.
Step 3. Confirm the reader is ready
- When ready, the reader displays a blue "Welcome" screen or shows your loaded logo.
- Run a test transaction to confirm a successful installation. If you run into issues, notify Mashgin Support.
🛠️ Troubleshooting
Refunds not processing or payments failing
- Is the kiosk connected to the internet? If not, resolve network connectivity.
- Is the reader detected by the kiosk? If not, power cycle the kiosk and confirm all cables are properly seated.
- For failing payments, also try a kiosk Refresh: Manager Mode → Refresh.
Reader is unresponsive
The Aurus service needs about one minute for the reader to reach a ready state after a kiosk Refresh or boot up. Wait a minute before starting a transaction.
📞 Vendor Support
- Email: support@aurusinc.com
- Phone: 1-781-574-0500
To enable the Aurus integration, reach out to sales@mashgin.com.
🔗 Relevant Articles
Need help? Contact support at 📧 help@mashgin.com or call (855) 475-0889