How Customers Ask for Help on the Kiosk

If customers need help during checkout, they can request assistance from a staff member directly from the kiosk screen. This article explains how to call for help and what to expect afterward.

On the kiosk screen, customers tap the Staff Assist button. It is usually visible in the top right corner of the screen during checkout.

Once they tap the button, a nearby staff member will be alerted. They will come to the kiosk or respond via the side screen to help you with your transaction.

Customers tell the staff member what they need — whether it's help with an item not scanning, a payment issue, or anything else. They have tools available to edit your cart, process a refund, or resolve errors.