Creator
Creator Discount Types
An overview of the three discount types in Mashgin — Single, Global, and Combo — explaining how each works and when to use it.
🏷️ Overview
This guide explains the three types of discounts available in Mashgin — Single, Global, and Combo — and when to use each.
Mashgin supports three types of discounts, each working differently depending on what you want to discount and when:
- Apply a discount to one specific item → Single Discount
- Apply a discount to the entire customer order → Global Discount
- Apply a discount when a customer buys a combination of items together → Combo Discount
What you'll need:
- The items and discount amounts you want to set up
- (Optional) Barcodes or QR codes to trigger discounts at the kiosk
Not sure which type to use? Single targets one item, Global hits everything, and Combo rewards buying items together.
🎯 Single Discount
A Single Discount reduces the price of one specific item when it's scanned or selected.
Think of it like a store coupon — "Get 50¢ off this specific bag of chips." It only applies to that one product, nothing else in the cart.
Common uses:
- Discounting a specific product by a flat dollar amount or percentage
- Running a promotion on a single menu item
- Applying a member price to a specific product
Single Discounts can be triggered automatically when the item is scanned, or by scanning a barcode/QR code at the kiosk.
🛒 Global Discount
A Global Discount reduces the total price of everything in the cart at once.
Think of it like a store-wide sale — "20% off your entire purchase today." It applies to all items unless you specifically mark them as excluded.
Common uses:
- Employee discount programs (e.g., 15% off for staff)
- Special event promotions (e.g., happy hour pricing)
- Loyalty reward discounts applied to the whole order
Multiple Global Discounts can stack together on a single order.
You can mark specific items to be skipped from a Global Discount — useful if certain products (like alcohol or gift cards) should never be discounted.
🤝 Combo Discount
A Combo Discount applies when a customer buys two or more specific items together in the same transaction.
Think of it like a meal deal — "Buy a sandwich and a drink, get $2 off." The discount only triggers when both items are in the cart at the same time.
Common uses:
- Bundle promotions (e.g., "Buy any entrée + drink, save $2")
- BOGO deals — Buy One Get One free or discounted
- Multi-item purchase incentives
BOGO (Buy One Get One) is a special type of Combo Discount. When the qualifying items are in the cart together, one of them is automatically discounted.
🛠️ Troubleshooting
My discount isn't applying at checkout
Issue: The discount isn't showing up when items are scanned.
Troubleshooting Steps:
- Make sure the discount is set to Active in the Manager Portal
- Check the start and end dates — the discount may have expired or not started yet
- For Combo Discounts, confirm that all required items are in the cart together
- For barcode/QR-triggered discounts, ensure the correct code is scanned
A discount is applied to items it shouldn't be
Issue: A Global Discount is applying to items that should be excluded (e.g., alcohol, gift cards).
Troubleshooting Steps:
- Go to the Manager Portal and open the item that should be excluded
- Enable the Skip Discount tag on that item
- Save the change and test again at the kiosk
My BOGO isn't working as expected
Issue: The BOGO Combo Discount isn't discounting the right item.
Troubleshooting Steps:
- Confirm the Combo Discount is set up with two item groups — one for the paid item and one for the free/discounted item
- Make sure both items are being scanned in the same transaction
- The system automatically discounts the lower-priced item unless configured otherwise — check your setup
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Need help? Contact support at 📧 help@mashgin.com or call (855) 475-0889