How to Remove Items from a Visual Checkout Station

📋 Overview

• Remove an item from a Station — takes the item's tile off this station only. The item stays in your "All Items" pool and can be added to any station again later.

• Delete an item from a Station — permanently deletes the item. It's gone from "All Items" and can't be reused anywhere. To use it again, it has to be recreated from scratch.

• Remove an Option Group from an item — takes an entire option group (e.g. a size or flavor selector) off an item, without touching the item's presence on the station.

📋 Getting to the Station

Step 1. Navigate to Creator and pick your location

1. Go to creator.mashgin.com and log in

2. Confirm you're in the correct location at the top of the screen

Step 2. Open the Visual Checkout Station

1. In the left sidebar, go to Stations.

2. Find your Visual Checkout Station in the list and click it to open.

3. On the right side, you’ll see a grid of the items currently included on the station.

• To remove an item, click the ✕ on its tile directly —You do not need to open the item.

• To delete an item or remove an Option Group, open the item first. See Step 3 for more details.

Step 3. Open the item

Use this when you want the item off this station's grid, but you may want to use it again — on this station or elsewhere.

1. On the station's grid, locate the item

2. Click the ✕ in the top-right corner of the item's tile

3. The tile is removed from this station's grid

1. Open the item (Step 3 above)

2. Click Delete

3. Confirm the deletion

1. Open the item (Step 3 above)

2. Select the Option Group

3. Click ✖️ Remove

4. Press OK to confirm

1. Changes sync to the kiosk automatically within a few minutes

2. On the kiosk, open the Visual Checkout Station's photo grid and confirm the change

3. If it's not reflected yet, enter Manage Mode on the kiosk and press Sync DB to force an immediate refresh

💡 Tips

• Not sure whether to Remove or Delete? Use Remove. It's reversible — you can always delete later, but you can't undo a delete.

• Use Active/Inactive for short-term hides, like a temporary sold-out item — faster than removing and re-adding, and keeps the tile in place. (confirm this toggle exists and where it lives — carrying over from the original draft, not yet verified)

• Deleting an item affects every station it's on, not just this one — double-check it isn't in use elsewhere before deleting.

• Confirm where else the item is assigned before troubleshooting a tile that won't disappear from the kiosk — it may still be on another station.

🛠️ Troubleshooting

The item is still showing on the kiosk after removing/deleting it

1. Wait a few minutes for the sync to complete, then check again

2. Confirm the kiosk is on the correct location — kiosks at other locations won't reflect this change

3. On the kiosk, enter Manage Mode → Sync DB to force a refresh

4. If still showing, check whether the item is also assigned to another option group or station

🔗 Related Articles

• How to Add Items to Stations — re-add an item back to a station

• How to Add Photo to Visual Checkout Station Item — set or refresh the per-station photo

• What are Stations? — overview of how stations work

• What is Creator? — complete overview of Creator

• How to Set an Item as Active / Inactive — alternative to removing for short-term hides