How to Change the Kiosk Sleep Interval in Creator

📋 Overview

The Sleep Interval is the number of minutes a kiosk stays idle before going to sleep. Once asleep, the kiosk dims its screen until a customer walks up or interacts with it. The setting is per location — every kiosk at that location uses the same interval.

When to change this:

You want the kiosk screen to stay awake longer during peak hours

You want kiosks to sleep faster overnight to save power and prevent burn-in

A customer-facing complaint: "the screen kept going dark before I could finish"

📋 How to Change the Sleep Interval

Step 1. Navigate to Creator and pick your location

Go to creator.mashgin.com and log in

In the left sidebar, find the location you want to update

Step 2. Open the Location's settings

Click the Settings icon (⚙️) next to the Location Name

The location settings panel opens — Sleep Interval is one of several kiosk-related fields here

Reference Image: Settings gear icon next to a Location Name in Creator's sidebar

Step 3. Adjust the Sleep Interval

Find the Sleep Interval field in the settings panel

Type the desired value in minutes (whole numbers)

Reference Image: Sleep Interval field highlighted in the location settings panel

💡

Default: the kiosk enters sleep mode after 10 minutes of idle time. Most operators find 5–15 minutes is a good range.

Step 4. Save Changes

Click Save Changes at the bottom of the settings panel

The new interval propagates to every kiosk at that location within 1–2 minutes

Kiosks already in mid-transaction finish that transaction first — the new interval applies on the next idle cycle

Reference Image: Save Changes button at the bottom of the location settings panel

💡 Tips

Sleep Interval is per-location, not per-kiosk. Every kiosk at the same location runs the same interval. If you have multiple locations and want them all the same, repeat the change at each.

Shorter intervals save power and prevent screen burn-in — useful overnight or for low-traffic sites.

Longer intervals = always-on feel — useful for events, demos, or ultra-high-traffic windows.

No effect during a transaction. The countdown only runs on idle screens; an in-progress order won't sleep mid-checkout.

🛠️ Troubleshooting

The kiosk is still sleeping at the old interval

Issue: You saved a new Sleep Interval but the kiosk still goes to sleep at the previous time.

Fix:

Wait 1–2 minutes for the change to propagate, then test again

Confirm you saved on the correct location — settings are scoped per location

Enter Manage Mode on the kiosk and press Sync DB to force a refresh

If the kiosk has been offline, the new value will apply once it reconnects

The Sleep Interval field is grayed out or missing

Issue: You can't type into the Sleep Interval field, or you don't see it in location settings.

Fix:

Confirm your Creator user has location-edit permissions — read-only users can view but not change settings

Refresh Creator (⌘ + R / Ctrl + R) to reload the panel

If the field is still missing, contact support — your role may need to be updated

Kiosk never sleeps

Issue: The kiosk screen stays awake well past the configured interval.

Fix:

Verify the value you entered — a very high number (e.g. 999) effectively keeps the kiosk awake

Confirm the kiosk is online and synced — a kiosk that hasn't pulled the latest settings will keep using the old behavior

Cycle the kiosk and recheck after 1–2 minutes of idle time

🔗 Related Articles

Creator Location Settings Overview — the rest of the location settings panel

How to Change Locations in Creator — picking the right location before changing settings

How to Change Operation Hours — another per-location kiosk setting

What is Creator? — overall Creator tour

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Need help? Contact support at 📧 help@mashgin.com or call (855) 475-0889