mashgin

Kiosk

How do I add signage to the kiosk?

Explains the different signage options available for the Mashgin kiosk — including tower stickers and placement guides — and provides step-by-step instructions for applying them correctly.

📋 Overview


Signage helps your customers understand how to use the kiosk and encourages adoption. This guide covers the different signage options available and how to apply them to your kiosk.

🖼️ Signage Options Available


Step 1. Review the signage options

Mashgin offers four main types of on-kiosk signage to help customers understand your self-checkout experience:

  • Kiosk Tower Stickers (11 x 17) — Placed on the "neck" (narrow section) at the front of your kiosk. Show customers what to do step-by-step. Available in English and bilingual (English/Spanish) versions.
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🛠️ How to Apply Signage


Step 1. Gather your materials

✓ Your chosen sticker(s) or printed signage

✓ Clean, dry cloth or paper towel

✓ Isopropyl alcohol or mild soap and water

✓ Squeegee or credit card (for smooth application)

✓ Ruler or measuring tape (optional, for precise placement)

Step 2. Prepare the kiosk surface

  1. Clean the surface where the sticker will go:
      • Wipe with a damp cloth using mild soap and water
      • Or use isopropyl alcohol on a dry cloth
      • Remove all dust, dirt, and sticky residue
  1. Dry completely with a lint-free cloth before proceeding
⚠️

Important: A clean, dry surface ensures the sticker adheres properly and lasts longer.

Step 3. Position the sticker

  1. Decide placement:
      • Neck stickers go on the front "neck" (narrow section) of the kiosk, centered and at eye level
      • Placement guides go on or near the scale area
      • Arrow stickers are placed to direct customer flow
  1. Dry position first: Hold the sticker in place (don't stick yet) to make sure it's straight and centered
  1. Check alignment: Use a ruler or measure by eye to ensure the sticker is level
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Placement tip: Stand back 3–4 feet away and check that the sticker looks centered and properly aligned from a customer's viewing angle.

Step 4. Apply the sticker

  1. Peel back one corner of the backing (top or side, depending on sticker size)
  1. Slowly remove the backing as you press the sticker onto the kiosk surface, working from one end to the other
  1. Smooth out bubbles using a squeegee or credit card:
      • Start at the center and work outward
      • Use firm, even pressure
      • Avoid creating wrinkles
  1. Press the edges firmly for at least 5–10 seconds to ensure adhesion
💡

Pro tip: If you see bubbles, gently lift that section and reapply. It’s easier to fix before the adhesive fully sets.

💡 Tips for Success


  • Use the right location: Place signage where customers naturally look when approaching the kiosk
  • Go bilingual: If your location has non-English speaking customers, use bilingual stickers
  • Less is more: One or two well-placed stickers are more effective than covering the entire kiosk

🛠️ Troubleshooting


Sticker Won't Stick or Has Bubbles

Issue: The sticker isn't adhering properly or has air bubbles underneath.

Troubleshooting Steps:

  1. Check that the surface was completely dry before applying
  1. If the sticker is new, remove it carefully and reapply with better pressure
  1. Use a squeegee or credit card to push out air pockets from the center outward
  1. For persistent bubbles, gently poke a small hole with a needle, smooth flat, and press firmly
  1. If the sticker still won't stick, the surface may have oils or residue — clean with isopropyl alcohol and try again

Sticker Is Peeling at the Edges

Issue: The edges of the sticker are lifting or peeling up.

Troubleshooting Steps:

  1. Clean the lifted edge with a dry cloth
  1. Carefully lift the edge, clean both surfaces, and press back down firmly for 10+ seconds
  1. If the sticker is damaged, consider replacing it with a new one
  1. Ensure the kiosk surface itself is smooth (rough or damaged surfaces won't hold stickers well)

Sticker Faded or Discolored

Issue: The sticker has faded from sun exposure or environmental conditions.

Troubleshooting Steps:

  1. This is normal wear and tear — signage typically lasts 6–12 months depending on location
  1. Order a replacement sticker from Mashgin
  1. Remove the old sticker by gently peeling from a corner, clean any remaining adhesive with isopropyl alcohol
  1. Apply the new sticker following the steps above

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Need help? Contact support at 📧 help@mashgin.com or call (855) 475-0889

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