What can I do if the kiosk is not turning on?

📋 Overview

If pressing the power button produces no response, the issue is almost always one of three things: no power reaching the outlet, a loose or faulty power cable, or the kiosk needing a power cycle. Work through the steps below in order.

Signs the kiosk is not powered on:

The circular power button on the back of the kiosk is gray — no green or blue light after pressing

The power switch on the back of the Side UX shows no red light despite being in the ON (I) position

The Side UX display is completely black with no text

No multicolor LED lights visible through the fan holes on the back of the kiosk, and no fan movement

🛠️ Troubleshooting Steps

Step 1. Confirm the outlet has power

Trace both power cables to the outlets they're plugged into

Plug in an outlet tester or a phone charger to confirm the outlet is live

If the outlet has no power, contact your on-site team to address it

If the outlet has power, continue to Step 2

Step 2. Check and reseat power cables

Make sure all power cables are fully seated at both ends — at the device and at the outlet.

Check the power cable on the back of the kiosk

Check the power cable on the back of the Side UX

💡

A cable that looks plugged in can still be slightly loose. Push each connector firmly until it's flush.

Step 3. Try different outlets

Move the kiosk and Side UX power cables to different outlets

If either device is plugged into a surge protector, try bypassing it and plugging directly into a wall outlet — surge protectors can trip and cut power without any visible indication

Step 4. Swap the power cables

Swap the kiosk and Side UX power cables with each other to rule out a faulty cable. If one device powers on after the swap, the original cable for that device needs to be replaced.

Step 5. Power cycle the kiosk

If the kiosk has power but still won't respond normally, follow the steps in How do I power cycle the kiosk?

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Note any text that appears on the display while the kiosk attempts to boot — this helps support diagnose the issue faster.

🆘 Still Not Turning On?

If you've worked through all five steps and the kiosk still won't power on, it's likely a hardware issue. Contact Mashgin Support with:

The kiosk ID

Which steps you've already tried

Whether any lights or fan movement are present

🔗 Related Articles

How do I power cycle the kiosk?

Why is the side UX display blank?

Why is the side UX display not responding to touch?

🖐️

Need help? Contact support at 📧 help@mashgin.com or call (855) 475-0889