Payments
Windcave User Guide
How the Windcave payment gateway integrates with Mashgin kiosks using Ingenico readers — requirements, installation steps, and vendor support.
📋 Overview
Windcave is a payment gateway that uses Ingenico card readers. This guide covers the checkout flow, requirements, installation, and vendor support.
🛒 Checkout Flow
- Customer places item(s) on the base of the kiosk.
- Customer uses a credit/debit card or tap-to-pay on the Ingenico reader to complete the transaction.
✅ Requirements
- Confirm with Mashgin Support that the payment credentials are in place.
Do not plug in the Windcave card reader before Mashgin Support gives clearance during installation — doing so will destroy the reader.
🔧 Installation
- Confirm with Mashgin Support that you are on-site before plugging in the payment device.
- Do not plug in the Windcave reader before Mashgin Support gives clearance — doing so will destroy the reader.
- Once instructed, navigate to Manager Mode > Advanced > Windcave > Install.
- After installation completes, plug the Windcave reader into the USB port located directly underneath the power button.
- The reader initially shows a "Wait for Connect" screen.
- Once recognized by the kiosk, it shows "Wait for Init" — it is connecting to the Windcave servers for activation. This should clear within about 5 minutes.
- If the message stays longer than 5 minutes, reboot or power cycle the reader to restart the init process.
- Once initialized, the screen will say "Windcave".
- Perform a test transaction to confirm successful installation. If you run into issues, notify Mashgin Support at help@mashgin.com.
📞 Vendor Support
- Contact form: windcave.com/contact-us
- Resources & support: windcave.com/resources
Integration request: To enable this integration, reach out to sales@mashgin.com.
🔗 Relevant Articles
Need help? Contact support at 📧 help@mashgin.com or call (855) 475-0889
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