Kiosk
What is the kiosk licensing system?
Overview of how Mashgin's kiosk licensing works, what happens when a license is invalid, and what to do if you see a licensing alert.
📋 Overview
License Management ensures that your kiosk operates with a valid and current software license. If the license becomes invalid, the kiosk will display a "Kiosk Closed" screen instead of the regular checkout screen — preventing transactions until the issue is resolved.
If your kiosk is showing a "Kiosk Closed" screen due to a licensing issue, contact Mashgin Support immediately.
🔑 How Licensing Works
Valid license
When a valid license is active, the kiosk operates normally and customers can complete transactions.
Invalid or expired license
If the license is invalid or expired, the kiosk displays a "Kiosk Closed" screen instead of the checkout screen. Transactions are not possible until the license is renewed.
Staff can still access Manage Mode — a warning message will appear there if the license is expired or set to expire soon.
💡 Tips
- If you see a licensing alert in Manage Mode, contact support before the license fully expires to avoid kiosk downtime.
- Licensing is managed by Mashgin — customers cannot resolve licensing issues on their own.
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Need help? Contact support at 📧 help@mashgin.com or call (855) 475-0889