Kiosk Zero
Kiosk Zero: Display Troubleshooting
Troubleshoot the most common Kiosk Zero display issues — frozen or stuck UI elements, unresponsive touch, white screen after boot, station list scroll not working, and screen orientation problems.
📋 Overview
This guide covers the most common display issues on Kiosk Zero — frozen or stuck UI elements, unresponsive touch, white screen after boot, station list scroll not responding, and screen stuck in the wrong orientation.
For screen rotation and portrait mode settings, see Kiosk Zero: Screen & Sleep Settings. To access the steps in this guide, you'll need Manager Mode — see Kiosk Zero: Manager Mode Breakdown for access instructions.
❄️ Frozen or Stuck UI
Symptom: UI elements are frozen, buttons don't respond, or the screen appears stuck on a particular view.
Step 1. Restart the Kiosk Zero App
- Open Manager Mode.
- Go to Settings → Actions.
- Press Restart App.
If you cannot access any functions of the kiosk, then see Step 2 below.
Step 2. Power Cycle the Tablet
If the issue persists after a reboot:
- Turn the tablet off. (Press and hold the power button on the back of the ELO tablet to power it off.)
- Disconnect the power cord for at least 60 seconds.
- Reconnect the power cord and turn the tablet on.
👆 Unresponsive Touch
Symptom: The touchscreen does not respond when pressing buttons.
Step 1. Power Cycle the Tablet
- Turn the tablet off. Press and hold the power button on the back of the ELO tablet to power it off.
- Disconnect the power cord for at least 60 seconds.
- Reconnect the power cord and turn the tablet on.
If the touchscreen remains unresponsive after a power cycle, inspect the tablet for physical damage and contact Mashgin Support.
⬜ White Screen After Boot
Symptom: After powering on, the tablet displays the ELO logo, then the Mashgin logo, then stops at a white screen without loading the Kiosk Zero app.
Step 1. Power Cycle
If the white screen returns after the reboot:
- Turn the tablet off. Press and hold the power button on the back of the ELO tablet to power it off.
- Disconnect the power cord for at least 60 seconds.
- Reconnect the power cord and power the tablet on.
- Allow up to 2 minutes for the Kiosk Zero app to fully load.
Step 2. Escalate if Recurring
Escalate to Mashgin Support if the white screen persists after a power cycle. Gather the kiosk ID and contact Mashgin Support.
📋 Station List Scroll Not Working
Symptom: The station list on the left side of the ordering screen is unresponsive — users cannot scroll through the list of available stations.
Step 1. Restart the Kiosk Zero App
- Open Manager Mode.
- Go to Settings → Actions.
- Press Restart App.
Step 2. Sync Database
- Open Manager Mode.
- Go to Settings → Actions.
- Press Sync Database.
- Wait for the sync to complete, then test the station list again.
Step 4. Escalate if Recurring
Escalate to Mashgin Support if the issue persists. Gather the kiosk ID and contact Mashgin Support.
🔄 Screen Stuck in Wrong Orientation
Symptom: The Kiosk Zero UI is displaying in landscape mode instead of portrait, or the screen rotation is otherwise incorrect.
Screen orientation is controlled in Manager Mode → Settings → Screen. See Kiosk Zero: Screen & Sleep Settings for the full steps on Portrait Mode and Rotate System Screen.
Step 1. Toggle Portrait Mode
- Open Manager Mode.
- Go to Settings → Screen.
- Ensure Portrait Mode is toggled on.
Step 2. Rotate System Screen
- Open Manager Mode.
- Go to Settings → Screen → Select Different Orientation.
- Select Vertical or Horizontal depending on the physical orientation of the tablet. (Flip if needed)
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Need help? Contact support at 📧 help@mashgin.com or call (855) 475-0889