Kiosk
What does the sync in progress message mean?
Explains what the Sync in Progress message means on the kiosk, how long to wait, and when to contact support if the message won't clear.
📋 Overview
The Sync in Progress message appears when the kiosk is actively syncing with the database. Do not shut down or reboot the kiosk while this message is displayed — interrupting the sync can cause data issues. This is a safety measure to ensure the kiosk fully completes its sync before losing network or power.
⏱️ How Long Will the Sync Take?
Sync time varies based on several factors:
- Network speed at the site
- Number of items or poses being uploaded to the database
- Amount of settings edited in Cloud
Wait 5–10 minutes before attempting to reboot or shut down the kiosk.
🛠️ Troubleshooting
Step 1. Contact Mashgin Support if the message persists
If the Sync in Progress message is still blocking reboot or shutdown after 20–30 minutes, contact Mashgin Support. The team can investigate network speeds and check sync progress to resolve the issue.
Need help? Contact support at 📧 help@mashgin.com or call (855) 475-0889)