Kiosk
How do I delete a bad pose?
How to identify and delete a bad pose on your Mashgin kiosk — and when to reach out to support instead.
📋 Overview
A bad pose is an image in your kiosk's training data that doesn't correctly represent an item — blurry captures, wrong angles, or accidental scans. Left in place, bad poses confuse the kiosk and cause recognition errors.
Whether you can delete a bad pose yourself depends on how old it is and which location it belongs to:
Situation | What to do |
Pose is less than 24 hours old | Delete it yourself directly on the kiosk |
Pose is older than 24 hours | Contact Mashgin Support |
Pose belongs to a different location | Contact Mashgin Support |
🗑️ How to Delete a Bad Pose
Step 1. Delete a pose under 24 hours old
If the bad pose was taken within the last 24 hours:
- On the kiosk, navigate to the item's pose gallery
- Tap directly on the bad pose to select it
- Tap Delete
- Confirm the deletion when prompted
This option is only available for poses taken within the last 24 hours. If the delete option isn't appearing, the pose is likely too old — contact Mashgin Support.
Step 2. Poses older than 24 hours or from another location
If the bad pose is older than 24 hours, or belongs to a different location, you won't be able to delete it directly.
Contact Mashgin Support and provide:
- The item name the bad pose is associated with
- The location name it belongs to
- A brief description of why the pose is bad (blurry, wrong item, etc.)
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Need help? Contact support at 📧 help@mashgin.com or call (855) 475-0889