Kiosk
How to contact Mashgin Support?
The three ways to reach Mashgin Support: through the kiosk's Ask for Help screen, by phone/text, or by email.
📋 Overview
If something goes wrong on the kiosk or you need a hand, Mashgin Support is available through three channels. The Ask for Help flow on the kiosk is the fastest — it sends your contact info straight to the support team — but you can also reach us directly by phone or email.
📞 Contact Channels
Option 1. From the kiosk
- On the kiosk, navigate to Manage Mode → Ask for Help.
- Enter the name and phone number of your preferred contact.
- Press Request Help.
A support team member will reach out using the contact info provided.
Option 2. By phone or text
Call or text us at +1 (855) 475-0889.
Option 3. By email
Email help@mashgin.com and include as much detail as possible — location, kiosk number, what you were doing when the issue happened, and any error messages or photos.
💡 Tips
- Ask for Help is the quickest route because it automatically attaches kiosk and location info to your ticket.
- For urgent, customer-blocking issues (kiosk down, payments not processing), call or text — it's faster than email.
- For non-urgent questions or feature requests, email is fine.
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Need help? Contact support at 📧 help@mashgin.com or call (855) 475-0889