Mobile Ordering Overview

Mashgin Mobile Ordering (order.mashgin.com) lets customers browse your menu and place orders from their own phone or computer — no app download required. Orders placed on mobile flow to your kitchen tablet or display just like tablet orders, and customers pick them up at the pickup location and time they choose.

Here's how the pieces fit together, with links to detailed guides for each part.

Customers reach a location by entering its location code (or using a direct link like order.mashgin.com/yourcode). Returning customers are taken straight to their last location.

Customers can order ASAP (prepared right away) or schedule an order for a future date and time, where enabled. At checkout, they choose a pickup location and time, then pay.

Customers create an account to order and pay with a credit/debit card through a secure payment form.

Your menu — items, pricing, and discounts — comes straight from Creator, so menu changes there update the mobile site automatically. Location-level mobile settings (pickup locations, campaign text, ordering hours) live in Cloud.

Mobile orders arrive on your kitchen-facing tablet, Kiosk Zero Kitchen Mode, or KDS alongside tablet orders, and print kitchen tickets according to your printer rules.

Mobile orders appear in Cloud with the rest of your sales data — review individual orders, process refunds, and track performance from the Cloud dashboard.