Kiosk
Why is the Sound Not Working
Step-by-step troubleshooting guide for when the kiosk sound is not working, is low, or is quieter than expected during the checkout process — covers checking the volume setting, power cycling, and reseating speaker cables.
📋 Overview
If the kiosk is not making sounds during the checkout process, the issue is usually the volume being set too low, a software glitch solvable with a power cycle, or a loose speaker cable.
🔧 Troubleshooting Steps
Step 1. Check that the Sound is Turned Up
- Access Manager Mode
- Press "Sounds"
- Ensure the volume is not at zero — press the + symbol to increase
- Use the test sound button on this page to verify speaker functionality
Reference Image: Sounds page in Manager Mode
Step 2. Power Cycle Kiosk and Side UX
See How do I power cycle the kiosk? for full instructions.
If sound is still not working after a full power cycle, continue to Step 3.
Step 3. Reseat Speaker Cables
The speakers are inside the kiosk — the back plate must be removed to access them.
- Using a Phillips-head screwdriver, remove the six screws on the back of the kiosk and take off the back plate.
Reference Image: Back of kiosk — screw locations
- Locate the two speakers fastened above the MPU on the internal components.
- Each speaker has one USB cable and one auxiliary cable — the aux cable connects to the green circular port.
- USB Cable, port 3 of 4.
- AUX Cable
Reference Image: Speaker cable connections inside kiosk
- Reseat both cables and confirm they are firmly plugged in.
The auxiliary cable must be plugged into the green circular port. Ensure it is fully seated before reassembling.
Step 4. Power Cycle Kiosk and Side UX Again
After reseating the cables, power cycle once more. See How do I power cycle the kiosk? for full instructions.
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Need help? Contact support at 📧 help@mashgin.com or call (855) 475-0889