Mobile Ordering
How to Reset Your Mobile Ordering Password
How to reset the password for your mobile ordering account on order.mashgin.com.
📋 Overview
This guide shows you how to reset the password for your mobile ordering account on order.mashgin.com.
This is for your mobile ordering account. If you're a location admin trying to reset a Cloud password, that's a separate process.
Step 1. Open the sign-in screen
- Go to order.mashgin.com on any browser.
- First, identify the location you’re trying to order from.
- Select it → Then select Account in the bottom right.
Step 2. Select Forgot Password
On the sign-in screen, select Forgot Password and enter the email address associated with your account.
Step 3. Check your email and set a new password
- Open the password reset email and follow the link.
- Enter and confirm your new password.
- Sign in with the new password and confirm that you can access your account.
No email after a few minutes? Check your spam/junk folder, and confirm you entered the same email you originally signed up with.
🛠️ Troubleshooting
Reset Email Never Arrives
Issue: You've requested a reset multiple times, and no email arrives, even in spam.
Troubleshooting Steps:
- Confirm the email address is typed correctly and matches your account.
- Try from a different browser or device.
- If it still doesn't arrive, contact support at help@mashgin.com — include the email address on your account and the location you are trying to order from.
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Need help? Contact support at 📧 help@mashgin.com or call (855) 475-0889