How do I power cycle the kiosk?

❓ When Should I Power Cycle?

• The kiosk is frozen, slow or unresponsive

• The kiosk displays an error message that won't go away

• Camera alerts appear (e.g. "Cameras Cannot Be Reached")

• Payment transactions are failing repeatedly

⚡ How to Power Cycle ⚡

Step 1. Shut down from the screen

1. Tap the “Mashgin” logo on the screen to open the pin prompt

2. Enter your manager PIN.

3. Navigate to Advanced

4. Tap Power Off, then Power off Temporarily

5. Wait for the screen to go completely dark

 

Step 2. Turn off the Side UX power switch

1. Go to the back of the kiosk

2. Find the red/orange power switch on the back of the Side UX (the small display unit attached to the kiosk)

3. Flip the switch to the OFF position

4. Remove the Power cable

Step 3. Unplug the kiosk

1. Unplug the main power cable from the back of the kiosk

2. Wait at least 30 seconds ( Ideal is 2 minutes ) with both cables unplugged — this lets the system fully discharge

Step 4. Reconnect and power on

1. Plug the main power cable back into the kiosk

2. Plug the main power cable back into the Side UX

3. Flip the red/orange switch on the Side UX back to the ON position

4. Press the circular power button on the back of the kiosk; it should illuminate.

5. Allow the kiosk 2–4 minutes to fully boot up

💡 Tips 💡

• Always unplug both the kiosk and the Side UX — just unplugging one is not enough

• The minimum wait time is 30 seconds, but 2–3 minutes is strongly recommended for a full reset

• After the kiosk restarts, check that the touchscreen is responsive and the Side UX displays correctly

• If the Side UX screen looks flickery or only shows half the screen after restarting, try reseating the HDMI cable on the back of the kiosk

• If your cameras show alerts after restarting, give them a minute to reconnect — they sometimes need a moment to come back online after a power cycle

🛠️ Troubleshooting 🛠️

Kiosk Won't Turn Back On

1. Make sure the power cables are firmly plugged in to both the kiosk and the Side UX

2. Check that the outlet or power strip is working (try plugging in a different device)

3. Press the round power button on the back of the kiosk once

4. If the kiosk still does not turn on, contact Mashgin support

Side UX Screen is Blank or Flickering After Restart

1. Unplug and replug the HDMI cable on the back of the kiosk (usually the top HDMI cable)

2. Open the silver latch on the back of the Side UX and reseat the HDMI extension cable inside

3. If the issue continues, power cycle the kiosk again

4. If the issue persists after a second power cycle, contact Mashgin support

Camera Alerts After Restart

1. Wait 2–3 minutes — cameras sometimes need extra time to reconnect after a restart

2. If the alert remains, power cycle the kiosk one more time

3. Check that no cables on the back of the kiosk have come loose

🔗 Relevant Articles

• How to resolve missing cameras

• Why is the side UX display blank?

• Why is the side UX display flickering or only showing half the screen?

• Why isn't the kiosk reacting to a placed item?