Payments
VenueNext(STV) User Guide
How the VenueNext loyalty and mobile wallet integration works at Mashgin kiosks — checkout flow, discounts, the stored-value drain order, and vendor support contacts.
📋 Overview
Mashgin integrates with VenueNext for loyalty and mobile wallet features, giving customers a seamless checkout experience at the kiosk. This guide covers the checkout flow, supported features, how discounts work, and vendor support contacts.
🛒 Checkout Flow
- Customer places item(s) on the base of the kiosk.
- Customer retrieves their VenueNext QR code and scans it on the Side UX scanner.
- The kiosk sends the QR data to VenueNext(STV) to verify eligible discounts. If the customer has virtual currency or a stored credit card in their wallet, it is applied first to cover the transaction. If neither covers the total, the kiosk proceeds with a split payment.
Drain order: VenueNext always drains stored value (virtual currency) first, then charges the credit card stored in the VenueNext wallet. If neither covers the total, the kiosk initiates a split payment.
Important — QR codes: Codes are single-use — once scanned, the code rotates and a new one is generated. Screenshotting a QR code to reuse or share it results in payment rejection or the discount not applying. Always pull a fresh code from the VenueNext app.
✨ Supported Features
- Discounts — special promotions for eligible users
- Stored value (virtual currency) — pre-loaded balances in the app for fast transactions
- QR Pay — secure payment using credit cards loaded into the app
Discount types:
- Season ticket holder discounts — exclusive offers for season ticket holders
- Affiliation discounts — discounts based on affiliations (partnerships, organizations, institutions)
Discounts are not tied to a specific item (SKU/POS ID); they apply at the user or transaction level, allowing flexible promotions across many purchases.
Affiliation → Reference ID (Creator formatting): convert capital letters to lowercase, replace spaces with underscores (_), and leave hyphens unchanged.
📞 Vendor Support
- Phone: 1-888-276-2108 (press 2 for VenueNext(STV) Support)
Integration request: To enable this integration, reach out to sales@mashgin.com.
🔗 Relevant Articles
Need help? Contact support at 📧 help@mashgin.com or call (855) 475-0889