Mobile Ordering
How to Create and Modify Pickup Locations
How to add, edit, or remove pickup locations and pickup times for mobile ordering in Cloud settings.
📋 Overview
This guide shows you how to create and modify pickup locations for mobile ordering. Pickup locations are the spots (and times) a customer can choose from at the end of their mobile order — the customer selects one from a dropdown before completing payment.
Pickup locations are configured in Cloud, not in Creator or on the mobile ordering site itself. You'll need Cloud access for your location.
Step 1. Open your location's Mobile settings in Cloud
- Log in to Cloud and select your location.
- Go to Settings → Tablet & Mobile Settings → Mobile.
- Find the Pickup Enabled section.
- Toggle on.

Step 2. Add a pickup location
- Under Tablet & Mobile Settings → Select Mobile Orders
- Enter the name of the pickup location — this can be the same as your site name, or a more specific spot (e.g., "Front Desk", "Café Counter").
- Enter the pickup time(s) customers can choose from.
Pickup times must be listed in 12-hour format — 00:00 AM or 00:00 PM. Times entered in 24-hour format will not work.

Step 3. Modify or remove a pickup location
- Return to the same Mobile Orders section in Cloud.
- Edit the location name or times as needed, or remove the entry entirely.
- Save your changes — they take effect on the mobile ordering site once the page is refreshed.

Step 4. Verify on the mobile ordering site
- Open your location on order.mashgin.com.
- Place a test order and confirm your pickup location(s) and time(s) appear in the dropdown at the end of the ordering flow, before payment.

💡 Tips
- If your location routes mobile orders to another site for fulfillment, enter the pickup locations and times in the Cloud settings of the site customers order from — not the site the orders are routed to.
- A location can have one or multiple pickup locations, each with its own set of times.
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Need help? Contact support at 📧 help@mashgin.com or call (855) 475-0889
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