How do I reseat kiosk hood camera cables?

🔌 Steps

Step 1. Shut Down and Unplug the Kiosk

1. Navigate to Manager Mode → Advanced → Shutdown

2. Wait for the circular power button on the back of the kiosk to go dark

3. Unplug the power cable from the back of the kiosk

Step 2. Remove the Back Plate

Remove the six screws securing the back plate to the kiosk body. Set the screws aside in a safe place, then carefully lift the back plate off.

Step 3. Reseat the Hood Camera USB Cables

With the back plate removed, locate the USB cables connected to the top of the MPU (the main processing unit inside the kiosk). The hood camera cables are the USB connections running from the cameras down into the MPU.

1. Unplug each USB cable from its port

2. Wait 3–5 seconds

3. Firmly plug each cable back in to the same port

💡

If you are unsure which cables belong to the hood cameras, reseat all USB connections at the top of the MPU — just make sure each cable goes back into the same port it came from.

 

Step 4. Replace the Back Plate

Step 5. Power On and Verify

1. Plug the power cable back into the back of the kiosk

2. Press the circular power button to turn the kiosk on

3. Once fully booted, navigate to Manager Mode → Advanced → Cams

4. Confirm all hood camera feeds are now visible

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