MashBot

Experimental

Cloud

📖 Getting Started

What is Cloud?

👥 Users

How do I delete Cloud users?
How do I create or edit Cloud users?
How to reset Cloud user passwords

📊 Reporting

How do I view sales reports?
How to Change Locations in Cloud
How to Sign Up for Daily Email Reports
What does Round Up for Charity reporting look like on Cloud?
How can tags be utilized in reporting?
Why Are Some Transaction ID Numbers Skipped?
How to Search for Transactions
Cloud Order Overview
Cloud Transactions Overview
How to View/Export an All Item Sales Report
Cloud Dashboard Overview
How to View Group Reporting
How to Export Transaction Reports
How to Export Sales Reports
How to refund transactions from Cloud

⚙️ Settings

How to Enable the Kiosk Call Attendant Button
How to Change the Kiosk Sleep Interval
How to Remove Meal Periods (Cloud)
How to Enable Sound for Barcode Item Removal
How do I configure day parts?
How to Disable Tablet Sleep Mode
How to Change Location Name
How to Hide the Kiosk Print Receipt Button
How do I change the name of a location?
How do I change kiosk operation hours?

Creator

📖 Getting Started

What is Creator?

🏛️ Stations

What are Stations?
Stations vs. Categories vs. Items
How to Add Stations
How to Edit Existing Stations
How to Delete Stations
How to Add Items to Stations
How to Edit Existing Station Items
How to Schedule Items from Stations
How to Set Up a Visual Checkout Station
How to Add Items to a Visual Checkout Station
How to Add Photo to Visual Checkout Station Item
How to Remove Items from a Visual Checkout Station

🍽️ Items

How to add and edit menu items
How to Search for Menu Items
How to Sort Menu Items
How to Edit Existing Price Mode Items
How to View Menu Item's Edit History
How to Set an Item as Active / Inactive
How to Delete Menu Items
How to Change Column Views

📦 Containers

Why is my container prompting "Please see a cashier"?
Why is my container not prompting consistently?
How to Add Poses to a Container
How to Set Up a Container
What are Containers?
How to Set Up a Price by Weight Container

🔄 Menu Import & Export

How do I export my menu?
How do I import menu items?
How can I import new menu items?
How to Import Menu Items for Price Mode
How to Bulk Edit Menu Items

🏷️ Labels & Dotcodes

What is a Global Match?
Global Match Color Coding
What is a dotcode?
How do I assign a dotcode to an item on Creator?
How to Print Your Own ArUco (DotCode) Labels
What can I do to troubleshoot dotcode labels (ArUco codes)?
Troubleshooting QR Code Labels

🗂️ Tags

What is a Tag?
How to use functional tags

🗓️ Day Parts

How to Remove Day Parts
How to Add Day Parts
How to Edit Existing Day Parts

💸 Discounts, Fees, and Taxes

How do I create a discount?
How to Modify Fees
How to Modify Taxes
Creator Discount Types
How do I schedule discounts?

⚙️ Settings

How to Change Operation Hours
How to Change Locations in Creator
How to Add a Receipt Logo
Creator Location Settings Overview
What is a Price Mode?
How to Add/Edit Price Modes
How to Edit Location Address
How to Add Item Level/FDA Text for Mobile Ordering
How to Change the Kiosk Sleep Interval in Creator
What is Menu Mirroring?
How to Add or Edit Mobile Ordering Location Images

Kiosk

🚀 Getting Started

What is a Mashgin Kiosk?
How do I access kiosk manage mode?
How to contact Mashgin Support?
What are some kiosk best practices?
What is an LED indicator light pole?
What is Staff Checkout?
How can staff assist with transaction issues?
What are the basics of using and troubleshooting a kiosk?
What is the kiosk licensing system?
How Customers Ask for Help on the Kiosk

🔩 Hardware & Accessories

Kiosk Internal Cabling Guides
Kiosk External Cabling Guides
What are the physical specifications of the kiosk?
How do I install a rear CSR scanner?
How to Activate a CSR Scanner
How to Install a Printer
What are the kiosk visual standards?
How do I install a kiosk scale?
How do I enable the Staff Screen?
How do I install a magnetic LED light pole?
Kiosk and SideUX Disassembly
What hardware is compatible with the kiosk?
How do I add signage to the kiosk?

🧹 Maintenance

How to Clean Your Kiosk
How do I take care of the kiosk's cameras?
How do I tidy the kiosk's cables?
How do I load a roll of thermal printer paper?
How to Calibrate your kiosk

📋 Items & Operations

How Do I Add a New Item with a Barcode?
What does the sync in progress message mean?
How to train items (Posing)
What does the invalid code scanned alert mean?
How do I reprint receipts on the kiosk?
Round Up for Charity
Can kiosks recognize large items?
How do I enable age verification?
How to Hibernate the Kiosk
How do I update the kiosk's assigned location?
How do I refund transactions on the kiosk?
How do I assign a dotcode to an item on the kiosk?

🌐 Network & Connectivity

Network Architecture Guide
Understanding the Kiosk Network Test
How to Troubleshoot Network

🚨 Alerts

How do I resolve an expired license alert?
How do I resolve a calibration issue alert?
How do I resolve an invalid license alert?
What is an alert?
How do I resolve a missing network configuration alert?
How do I resolve a NiCam issue alert?
What does the license expiration notification mean?
What do the kiosk network tests mean?
How do I resolve an inactive staff screen alert?
What is the kiosk locked alert?
How do I resolve a cameras cannot be reached alert?
How do I resolve a Possible Blocked Cam alert?
How do I resolve a kiosk offline alert?

🔧 Troubleshooting

How do I power cycle the kiosk?
How do I reseat kiosk arm camera cables?
How do I reseat kiosk hood camera cables?
Why is the rear CSR scanner not scanning?
How do I resolve a scale sticking?
Why is the scale not turning on?
How to Verify CSR Display Cabling
How to Verify Light Pole Cabling
How to Verify Printer Cabling
Why is the Sound Not Working
Why is the side UX display flickering or only showing half the screen?
Why is the side UX display blank?
Why is the side UX display not responding to touch?
How do I resolve an unresponsive staff checkout screen?
Why isn't the kiosk reacting to a placed item?
Why is the kiosk printer not printing?
How do I delete a bad pose?
Why is the front barcode scanner not working?
What if an item doesn't scan right?
Troubleshooting Function Key QR Codes
What can I do if the kiosk is not turning on?

Kiosk Zero

🔧 Troubleshooting

Kiosk Zero: Display Troubleshooting
Kiosk Zero: Printer Troubleshooting
Kiosk Zero: Order Issue Troubleshooting
Kiosk Zero: Network Setup + Troubleshooting

⚙️ Setup

What is Kiosk Zero?
Kiosk Zero: How to Enter Manager Mode
Kiosk Zero: Manager Mode Breakdown
Kiosk Zero: Kitchen Mode Breakdown
Kiosk Zero: Settings Breakdown
Kiosk Zero: How to Setup Receipt Rules
Kiosk Zero: Day Part Management
Kiosk Zero: Selecting Stations
Kiosk Zero: Language Settings
Kiosk Zero: Screen & Sleep Settings

🍽️ Order Flows

Mobile Ordering via Mobile Device

Mobile Ordering

📱 Mobile Ordering

Mobile Ordering Overview
How to Reset Your Mobile Ordering Password
Mobile Order Reporting
How to Setup Mobile Order Discounts
How to Create and Modify Pickup Locations
How to Add Campaign Text for Mobile Ordering
Mobile Ordering via Desktop
How to Schedule a Future Order
How to Access a Mobile Location
How to Place an ASAP Order

MashCash

💵 MashCash

Active Cards Overview
MashCash Reports
MashCash Reporting: Cloud vs MashCash Portal
How to Create a MashCash Card
MashCash Overview

Payments

🌐 Processors & Integrations

Supported Integrations
FanMaker User Guide
GiveX User Guide
Yinzcam User Guide
Windcave User Guide
Moneris User Guide
LAVA User Guide
PDI Reward Marketplace User Guide
Shift4 User Guide
VenueNext(STV) User Guide
Worldpay User Guide
PDI User Guide
FreedomPay (FCC) User Guide
Trove User Guide
CBORD User Guide
Aurus User Guide
Micros Integration FAQ
How do I resolve a FreedomPay issue alert?

🪙 Cash (Glory)

Cash Rounding Guide - PDI & Glory
How do I empty the Glory bill cassette?
How to Perform a Cash Audit
How do I access the Glory coin collection box?
How do I resolve a Glory cash machine offline alert?
How do I resolve a Glory cash machine audit alert?
How do I resolve a Glory cash machine low inventory alert?
How do I resolve a Glory cash machine error alert?
How do I power cycle the Glory cash machines?
How do I manually unlock the Glory bill cassette?

💳 Card Readers

How to Verify Ingenico Cabling
How to Find Ingenico Serial Number
What is a y-cable?
What is a spacepole clip?
How do I reboot an Ingenico?
How do I resolve an Ingenico "This Lane Closed" message?
How do I check the network connectivity for PAX?

Power Counter

🚀 Getting Started

Power Counter: Overview & Versions

⚙️ Setup & Installation

Power Counter: Assembly & Installation Guide
Power Counter: Setting Up Peripherals

🔧 Troubleshooting

Power Counter: How to Power Cycle
Power Counter: Troubleshooting Missing Cameras

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