Kiosk
How do I resolve an inactive staff screen alert?
Troubleshooting guide for resolving the Staff Screen is Inactive alert, covering both unresponsive and responsive display scenarios.
📋 Overview
The Staff Screen is Inactive alert appears when the staff screen display has lost connection or needs to be re-enabled. This guide walks through resolution steps based on whether the display touch is responsive.
🔧 Steps
Step 1. If the display touch is unresponsive
- Power cycle the kiosk following the How do I power cycle the kiosk? steps
- Once the kiosk restarts, proceed with the steps below
Is the display still unresponsive? Contact support at 📧 help@mashgin.com or call (855) 475-0889
Step 2. If the display touch is responsive
- Navigate to Manage Mode > Advanced > Enable Staff Screen
- Identify the display when prompted:
- Select Customer Screen or Employee Screen based on which display you are standing in front of
- Navigate to Manage Mode > Advanced > Reboot
For full step-by-step Enable Staff Screen instructions, see How do I enable the Staff Screen?
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Need help? Contact support at 📧 help@mashgin.com or call (855) 475-0889
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