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How do I resolve an Ingenico "This Lane Closed" message?
Fix an Ingenico 'This Lane Closed' message — reseat the USB cable, reboot the reader, then power cycle the Ingenico and kiosk.
📋 Overview
A "This Lane Closed" message on the Ingenico card reader means the kiosk has lost its connection to the reader. Work through these fixes from quickest to most thorough.
Step 1. Reseat the USB cable
Reseat the Ingenico's USB cable at the back of the kiosk. You'll hear a beep and see the reader turn back on.
Step 2. Reboot the card reader
If reseating doesn't work, reboot the Ingenico by pressing and holding the yellow and pound (#) buttons at the same time for a few seconds.
Step 3. Power cycle the Ingenico and kiosk
If it's still not working after the reboot:
- Turn the kiosk off.
- Disconnect both the Ingenico's power cable and the kiosk's power cable.
- Wait about 30 seconds.
- Turn the kiosk back on, then plug in the Ingenico's power cable.
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