Power Counter
Power Counter: How to Power Cycle
Safely power cycle the Power Counter, and reseat display and base cables when the unit is frozen, offline, or a display is blank.
📋 Overview
A power cycle resolves most cases where the Power Counter is frozen, running slowly, offline, or showing a blank display. It fully restarts the unit's computer and reconnects the displays, cameras, and peripherals.
Step 1. Unplug the power cable
- Unplug the power cable from the unit.
Step 2. Wait one to two minutes
- Let the unit sit unplugged for a minute or two so it fully discharges.
Step 3. Plug back in and power on
- Plug the power cable back in and it should start the boot-up process.
press the button labeled PWR to power the unit on.
🛠️ Troubleshooting
If a display is blank
- Reseat the display's power connection directly on the display.
- Power cycle the unit using the steps above.
- Confirm the display is getting power — you can test this by plugging a scanner into one of the display's USB ports.
- Reseat the display's HDMI cable directly at the display.
If touch is not working
Reseat the display touch / USB hub connection, then power cycle the unit.
You must power cycle or reboot after unplugging the display touch connection — touch will not return without it.
If a peripheral is not working
- Reseat the peripheral's cable.
- Try another USB port, including the ports on the back of the display.
- Reseat the display touch / USB hub connection and power cycle the unit.
If the unit will not connect to the network
- Reseat the network cable.
- Power cycle the unit.
- Verify the network drop works with another device, and try a known-good Ethernet cable and a known-working wall port.
- If it still won't connect, contact Mashgin Support to confirm the site's network setup.
The pre-installed cabling on the main processing unit should NOT be reseated — those connections are secured in their ports with silicone adhesive. Only reseat the clearly labeled display and base cables.
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Need help? Contact support at 📧 help@mashgin.com or call (855) 475-0889