Creator
Menu management
📖 Getting Started
What is Creator?
An orientation tour of Mashgin Creator — the menu management website at creator.mashgin.com. Walks through the All Items page, top menu bar, and the left sidebar so first-time admins can find their way around.
🏛️ Stations
What are Stations?
Stations are how Creator groups menu items into logical sections — like Beverages, Sides, or Hot Foods. They control the order items appear at checkout and where they live in your menu structure.
Stations vs. Categories vs. Items
Understand the three layers of Mashgin's menu structure — Stations, Categories, and Items — and how they connect from Creator to the kiosk screen.
How to Add Stations
Create a new station in Creator — navigate to the Stations section, fill in the station details, set visibility and status, then click Create.
How to Edit Existing Stations
Edit a station's details in Creator — select the station, click Edit Station, adjust the settings, and save. Tap Sync DB for immediate kiosk updates.
How to Delete Stations
Permanently delete a station in Creator — select the station, click Edit Station, then click Delete. Tap Sync DB for immediate kiosk updates.
How to Add Items to Stations
Assign items to a station in Creator — select the station, create or pick a category, add items (existing or new), and configure option groups.
How to Edit Existing Station Items
Step-by-step instructions for editing existing station items in Creator — adjusting item details, configuring option groups, and syncing changes to the kiosk.
How to Schedule Items from Stations
Make menu items appear on the kiosk only during specific times of day — like a breakfast burrito that only shows up before 11 AM — by tagging items to a Day Part.
How to Set Up a Visual Checkout Station
Create and configure a Visual Checkout Station in Creator — covering station creation, visibility settings, adding items, and verifying the grid on the kiosk.
How to Add Items to a Visual Checkout Station
Add new or existing menu items to a Visual Checkout Station in Creator — including creating a category, selecting items, and making sure each tile has a photo.
How to Add Photo to Visual Checkout Station Item
Upload a photo for an item in a Visual Checkout Station so customers can identify and tap it on the kiosk screen.
How to Remove Items from a Visual Checkout Station
Take items off a Visual Checkout Station in Creator without deleting them from your menu — for seasonal swaps, sold-out items, or photo refreshes.
🍽️ Items
How to add and edit menu items
Adding items and editing items in Creator.
How to Search for Menu Items
Find a specific item in Creator quickly using the search bar above the All Items grid — by name, item ID, or barcode.
How to Sort Menu Items
Quick-filter your All Items view in Creator by Dotcodes, Global Matches, By Tag, and other top menu bar filters.
How to Edit Existing Price Mode Items
Update the price of one or two items that already exist in a Price Mode, directly in Creator. Use this when you don't need a full bulk import — just a quick spot-edit on a few prices.
How to View Menu Item's Edit History
View the recent edits made to a menu item in Creator — who changed it, when, and what changed. Item history covers the past two weeks of changes per item.
How to Set an Item as Active / Inactive
Hide a menu item from the kiosk temporarily without deleting it by toggling its Active status in Creator. Useful for sold-out items, seasonal pulls, or items in transition.
How to Delete Menu Items
Step-by-step guide to deleting one item or multiple items at once from your Creator menu, plus the difference between deleting and deactivating.
How to Change Column Views
Pick which columns appear on the Creator All Items page — use the Columns button in the top menu bar to check or uncheck the columns you want to see.
📦 Containers
Why is my container prompting "Please see a cashier"?
Troubleshooting steps for containers that show a Please See Cashier message instead of a normal item selection prompt.
Why is my container not prompting consistently?
Troubleshooting steps for containers that don't reliably trigger the item selection prompt at the kiosk.
How to Add Poses to a Container
Step-by-step instructions for adding poses to a container in Manage Mode to improve kiosk recognition.
How to Set Up a Container
Step-by-step guide to creating a container in Creator, attaching items, and posing it at the kiosk.
What are Containers?
Learn what containers are in Creator, how they work, and what the customer experience looks like at the kiosk.
How to Set Up a Price by Weight Container
Step-by-step guide to configuring price by weight items in Creator for Business Dining setups using a Brecnell scale and containers.
🏷️ Labels & Dotcodes
What is a Global Match?
An overview of Global Matches in Creator — what they are, how to view them in Creator and on the Kiosk, and how to update the Global Match associated with an item.
Global Match Color Coding
What the green, yellow, and red color codes on a Global Match ID mean in Creator, and how many poses each color represents.
What is a dotcode?
Explains what a dotcode (ArUco) is and how it helps the kiosk distinguish between visually similar items during checkout.
How do I assign a dotcode to an item on Creator?
A step-by-step guide to assigning a dotcode label to a menu item in Mashgin Creator.
How to Print Your Own ArUco (DotCode) Labels
Learn how to print your own ArUco (dotcode) labels using Avery label paper and a printer to help Mashgin kiosks recognize items that cannot be identified automatically.
What can I do to troubleshoot dotcode labels (ArUco codes)?
Steps to resolve recognition failures, printing issues, and posing conflicts with ArUco (dotcode) labels on the Mashgin kiosk.
Troubleshooting QR Code Labels
Steps to resolve QR code labels that aren't being recognized on the Mashgin kiosk — covering placement, POS ID setup, duplicate codes, day part availability, and syncing.
🗓️ Day Parts
How to Remove Day Parts
Delete a Day Part from a Mashgin Creator menu when you no longer need it. Removes the time-based menu schedule without affecting the items themselves.
How to Add Day Parts
Step-by-step instructions for creating new day parts in Creator to control menu availability by time of day.
How to Edit Existing Day Parts
Step-by-step instructions for updating the name or time window of existing day parts in Creator.
💸 Discounts, Fees, and Taxes
How do I create a discount?
Step-by-step instructions for creating a Single, Global, or Combo discount in Creator.
How to Modify Fees
Add, edit, or remove fees in Mashgin Creator — including bottle deposits, processing surcharges, and service charges, applied per-item or to your entire menu.
How to Modify Taxes
Add, edit, or remove tax rules in Mashgin Creator — including item-specific taxes, dine-in vs. take-out rates, and time-based or inclusive taxes.
Creator Discount Types
An overview of the three discount types in Mashgin — Single, Global, and Combo — explaining how each works and when to use it.
How do I schedule discounts?
How to set discounts to automatically activate at specific times — either as a one-time event or a recurring daily window.
⚙️ Settings
How to Change Operation Hours
Update the open/close hours for a Mashgin location in Creator. The kiosk uses these hours to determine when checkout is available and when sleep mode activates.
How to Change Locations in Creator
Switch between locations you manage in Creator without logging out. Useful for multi-location operators making menu changes across sites.
How to Add a Receipt Logo
Upload a custom logo to print on kiosk receipts. Covers file requirements, the upload flow in Cloud Settings, and how to verify the logo prints correctly.
Creator Location Settings Overview
A walkthrough of every section of the Creator Settings panel — Operation Hours, Day Parts, Kiosk Settings (Sleep Interval and Receipt Logo), and Tablet & Mobile Settings (Campaign Text and FDA Text).
What is a Price Mode?
An overview of Price Modes in Creator — what they are, how to access them, and how to toggle them on and off.
How to Add/Edit Price Modes
Step-by-step guide to creating a new Price Mode in Creator and populating it with item prices via CSV import.
How to Edit Location Address
Step-by-step guide for updating your location's address (City, Street, State, Zip) in Cloud Location Settings.
How to Add Item Level/FDA Text for Mobile Ordering
Step-by-step guide for adding FDA-required or item-specific text that displays on each product in your Creator mobile ordering site.
How to Change the Kiosk Sleep Interval in Creator
Adjust how long a kiosk waits before going to sleep, configured per-location in Creator's location settings. Default is 10 minutes.
What is Menu Mirroring?
Menu Mirroring lets you maintain one primary menu in Creator and have other locations automatically inherit it — plus the trade-offs to consider before turning it on.
How to Add or Edit Mobile Ordering Location Images
Add or update the photo that represents your location on Mashgin's Mobile Ordering site, directly from Creator's location settings.