Kiosk Zero
Mashgin's tablet ordering system — Manager Mode, settings, receipt rules, Kitchen Mode, and troubleshooting.
🔧 Troubleshooting
Kiosk Zero: Display Troubleshooting
Troubleshoot the most common Kiosk Zero display issues — frozen or stuck UI elements, unresponsive touch, white screen after boot, station list scroll not working, and screen orientation problems.
Kiosk Zero: Printer Troubleshooting
Troubleshoot the most common Kiosk Zero printer issues — printing a test page, missing printer rules after Byte → Kiosk Zero conversion, unresponsive printer, order didn’t print, duplicate receipts, enlarged or cut-off QR codes, and mobile orders not printing.
Kiosk Zero: Order Issue Troubleshooting
Troubleshoot the most common order and menu issues on Kiosk Zero — modifier options graying out, Add to Cart not responding, completed orders not clearing from Kitchen Mode, and orders not appearing on the KDS.
Kiosk Zero: Network Setup + Troubleshooting
Network setup and troubleshooting for Kiosk Zero — ethernet/DHCP setup, running the network test, Reconnect to Grid, syncing issues, poor speeds, and intermittent offline behavior.
⚙️ Setup
What is Kiosk Zero?
An introduction to Kiosk Zero — Mashgin’s tablet-based ordering system. Learn what it does, how it works with the Mashgin Kiosk, and how it differs from Byte.
Kiosk Zero: How to Enter Manager Mode
Learn how to enter and exit Manager Mode on Kiosk Zero.
Kiosk Zero: Manager Mode Breakdown
A section-by-section map of every area in Kiosk Zero Manager Mode — Receipts, Settings, Items, and system controls — with links to detailed articles for each.
Kiosk Zero: Kitchen Mode Breakdown
A section-by-section map of Kitchen Mode on Kiosk Zero — order tabs, tablet vs. mobile order sources, sorting and filtering by station, adding orders, cancelling orders (and refund behavior), and kitchen receipt printing.
Kiosk Zero: Settings Breakdown
A breakdown of every sub-section in the Kiosk Zero Manager Mode Settings area — Screen, Checkout, Stations, and Language — with links to detailed configuration guides.
Kiosk Zero: How to Setup Receipt Rules
Step-by-step guide for setting up printer rules on Kiosk Zero — routing kitchen receipts to a kitchen printer and configuring customer receipt options.
Kiosk Zero: Day Part Management
How dayparts work on Kiosk Zero — configuring the Auto vs. Manual Day Parts setting in Manager Mode, auto-close behavior when a daypart ends, and how to troubleshoot a station that’s not showing items.
Kiosk Zero: Selecting Stations
Step-by-step guide to selecting which stations are active on a Kiosk Zero tablet from Manager Mode — covering single station, multiple stations, or All.
Kiosk Zero: Language Settings
A guide to the Language section of Kiosk Zero Manager Mode settings — setting a default language and enabling customers to choose their preferred language during ordering.
Kiosk Zero: Screen & Sleep Settings
A detailed guide to the Screen section of Kiosk Zero Manager Mode settings — sleep mode, portrait mode, screen rotation, name prompt, barcode scan, and price display options.
🍽️ Order Flows
Mobile Ordering via Mobile Device
Demo of a customer using the Mashgin mobile ordering platform on a mobile device.