Payments
Payment processors, integrations, and card reader setup & troubleshooting.
🌐 Processors & Integrations
Supported Integrations
The full list of payment gateways, stored value/loyalty platforms, and pricebook/backend systems that integrate with Mashgin.
FanMaker User Guide
How the FanMaker integration works at Mashgin kiosks — item-level and affiliation/user-based discounts, stored value payments, checkout flow, and vendor support.
GiveX User Guide
How the Givex integration works at Mashgin kiosks — stored value payments, discounts, checkout flow, and vendor support.
Yinzcam User Guide
How the Yinzcam integration works at Mashgin kiosks — item-level discounts, stored value, QR checkout flow, refund support, and vendor contacts.
Windcave User Guide
How the Windcave payment gateway integrates with Mashgin kiosks using Ingenico readers — requirements, installation steps, and vendor support.
Moneris User Guide
How the Moneris payment gateway integrates with Mashgin kiosks using Verifone P400 readers — requirements, installation steps, and vendor support.
LAVA User Guide
How the LAVA integration works at Mashgin kiosks — item-level and affiliation discounts, stored value, QR checkout flow, partial refunds, and vendor support.
PDI Reward Marketplace User Guide
How the PDI Reward Marketplace loyalty integration works at Mashgin kiosks — loyalty discounts and rewards, checkout flow, and vendor support.
Shift4 User Guide
How the Shift4 payment gateway integrates with Mashgin kiosks using PAX readers — requirements, store-and-forward offline payments, and vendor support.
VenueNext(STV) User Guide
How the VenueNext loyalty and mobile wallet integration works at Mashgin kiosks — checkout flow, discounts, the stored-value drain order, and vendor support contacts.
Worldpay User Guide
How the Worldpay payment gateway integrates with Mashgin kiosks using Ingenico readers — requirements, installation steps, and vendor support.
PDI User Guide
How the PDI back-office integration works with Mashgin — menu/tax/tag/discount/fee ingestion, age verification strategies, sync settings, and vendor support.
FreedomPay (FCC) User Guide
Overview of the FreedomPay (FCC) payment gateway integration with Mashgin — checkout flow, requirements, DMP key, installation, supported features, and vendor support.
Trove User Guide
Trove loyalty integration guide — supported platforms, checkout flow, supported/non-supported features, hardware, and vendor support.
CBORD User Guide
CBORD integration guide — stored value payments and discounts, checkout flow, Commerce vs UGRYD differences, and vendor support.
Aurus User Guide
Aurus payment gateway guide — checkout flow, install requirements and steps, firmware update, troubleshooting, and vendor support contacts.
Micros Integration FAQ
How the Micros (Activate) integration syncs menus with Mashgin Creator — adding items, why items go inactive, containers, and which fields survive a sync.
How do I resolve a FreedomPay issue alert?
Step-by-step troubleshooting for a FreedomPay issue alert on a kiosk — check Ingenico power and screen, verify the cabling (including y-cable power), then power cycle the kiosk.
🪙 Cash (Glory)
Cash Rounding Guide - PDI & Glory
How Mashgin's 5¢ cash rounding works for locations with a cash recycler (Glory/PayPod) integrated with PDI — rounding policies, customer experience, receipts, PDI reporting, and FAQs.
How do I empty the Glory bill cassette?
Step-by-step instructions for safely emptying the bill cassette on the Glory cash machine, from Safe Drop through fully clearing the cassette box.
How to Perform a Cash Audit
Video walkthrough of how to perform a cash audit on the Glory cash machine.
How do I access the Glory coin collection box?
Access the Glory coin collection box using the red key — rack out the coin collector, hold the lever, and pull the box out.
How do I resolve a Glory cash machine offline alert?
Resolve a Glory cash machine offline alert — check the IP settings, reseat FCC cables, reboot the FCC, and reset the devices.
How do I resolve a Glory cash machine audit alert?
Resolve a Glory cash machine audit alert — perform the audit with a District Manager/Store Owner present, then escalate if it persists.
How do I resolve a Glory cash machine low inventory alert?
Resolve a Glory cash machine low inventory alert — load cash to the recommended threshold and verify the updated inventory.
How do I resolve a Glory cash machine error alert?
Resolve a Glory cash machine error alert — review the error, rack out the collector and clear jams, reset the devices, and escalate if needed.
How do I power cycle the Glory cash machines?
Step-by-step Glory cash machine power cycle — the go-to first fix for most Glory issues (coin/bill collectors + FCC).
How do I manually unlock the Glory bill cassette?
Instructions for manually unlocking the Glory bill cassette using the provided colored keys when the kiosk screen unlock is unavailable.
💳 Card Readers
How to Verify Ingenico Cabling
How to verify the cabling on an Ingenico card reader (walkthrough video). Written steps still to be added.
How to Find Ingenico Serial Number
How to locate the serial number on an Ingenico card reader (walkthrough video). Written steps still to be added.
What is a y-cable?
What a y-cable is and why some card readers need one — it injects extra power beyond what the kiosk supplies over USB, splitting into a power branch and a data (USB or ethernet) branch.
What is a spacepole clip?
The spacepole clip is a bracket adapter for mounting an Ingenico Lane 3000 or Lane 3600 card reader to the side UX card reader mount — what it is and how to install and remove it.
How do I reboot an Ingenico?
Reboot an Ingenico card reader — button reboot, then reseat the USB cable and power connector if needed.
How do I resolve an Ingenico "This Lane Closed" message?
Fix an Ingenico 'This Lane Closed' message — reseat the USB cable, reboot the reader, then power cycle the Ingenico and kiosk.
How do I check the network connectivity for PAX?
How to run a ping/connectivity test on PAX S300 or Q25 payment terminals before opening at Shift4 locations.