What if an item doesn't scan right?

🔍 Part 1: Basic Scan Fixes

Step 1. Check for physical obstructions

1. Look for anything blocking the cameras underneath the base and remove it

2. Check if items are overlapping or crowding each other on the base — separate them

3. If the kiosk is still asking "What's this?", try scanning the item's barcode directly

🛠️ Part 2: Re-Pose a Barcoded Item

Step 2. Add or update poses in Manager Mode

1. Enter Manager Mode and scan the item's barcode

2. Mashgin will open the item page and show any existing sample poses

3. Enter a price if missing and tap Save

4. If needed, add more poses — place the item on the base and follow the on-screen prompts

5. If Mashgin hasn't seen the item before, it will prompt you to teach it — pose the item as many times as possible

📦 Part 3: Re-Pose an Item Without a Barcode

Step 3. Find the item and add poses manually

1. Enter Manager Mode and go to the Items menu

2. Search for the item by name and tap on it

3. Review how many poses Mashgin already has for the item:
• If it has some poses, add more to improve recognition
• If it has no poses at all, pose it as many times as possible

4. If the item is not present, add it from Creator — see How to add and edit menu items.

🔗 Related Articles

• How to train items (Posing)

• How do I assign a dotcode to an item on Creator?

• Why isn't the kiosk reacting to a placed item?