Creator
How to add and edit menu items
Adding items and editing items in Creator.
🍽️ Overview
Creator is your menu management tool at creator.mashgin.com. You are responsible for keeping your menu up to date — Mashgin Support does not make menu changes on your behalf. Use this guide to:
- Add a brand new item to your menu
- Edit an existing item's name, price, or availability
What you'll need:
- Access to creator.mashgin.com
- The item name, price, and availability you want to set
💡 Tip: Item names appear on customer receipts and in your EOD reports — keep them consistent with what’s on the product packaging.
➕ How to Add a New Item
Step 1. Log in to Creator and click ADD ITEM
- Go to creator.mashgin.com and log in
- Select your location from the top of the screen if you manage multiple locations
- Click "ADD ITEM" in the top right corner of the screen
- A new panel will open on the right side of your browser
Step 2. Fill in the item details
Complete the fields in the item panel:
- Item Name: The name shown on receipts and reporting. Be clear and descriptive.
- Price: The price charged at the kiosk.
- Availability (Day Part): When the item is available for purchase:
- Optional, and commonly used for containers.
- SKU / Barcode (optional): The item's barcode number.
- Leave this blank if there is no barcode, or add it later.
- POS ID (optional): For integrations with external POS systems or QR code scanning.
- Tags (optional): Labels used for fees, taxes, discounts, and reporting. See the link guide.
No barcode? Leave the SKU field blank — you can always add it later.
Step 3. Save the new item
Once all required fields are filled in, click "CREATE" to add the item to your menu.
The item will appear in your price book and sync to the kiosk automatically.
Important: You must click CREATE to save. Closing the panel without saving will discard your changes.
✏️ How to Edit an Existing Item
Step 4. Find and open the item
- Go to creator.mashgin.com and log in
- Use the search bar or browse the Items list to find the item by name
- Click the item to open its edit panel on the right side of the screen
- Edit the desired field
- Press “Save” when you are done. Options will not change without confirming with the “Save” button.
⚠️ Item changes will not show on the dashboard until the page is refreshed.
🛠️ Troubleshooting
Item isn’t showing on the kiosk after saving
Issue: A newly added or updated item isn't appearing on the kiosk.
Troubleshooting Steps:
- Enter the manager menu, and press Sync DB
- Confirm you clicked CREATE or Confirm — changes are only saved when you complete that step
- Check the item's Active / Inactive status — make sure it's set to Active
- Check the item's Availability setting — if set to Breakfast or Lunch, it will only appear during those hours
- Wait 1–2 minutes for the sync to complete, then refresh the kiosk
Item is showing the wrong price on the kiosk
Issue: The kiosk is displaying a different price than what's set in Creator.
Troubleshooting Steps:
- Open the item in Creator and confirm the correct price is saved
- If the price looks correct in Creator, wait a few minutes for the sync to push the update to the kiosk
- If the kiosk still shows the wrong price after syncing, contact Mashgin Support
🔗 Related Articles
Need help? Contact support at 📧 help@mashgin.com or call (855) 475-0889