How to Add or Edit Mobile Ordering Location Images

📋 Overview

The location image on Mobile Ordering is the first thing customers see when they pick where to order — a clear, on-brand photo helps the right people find the right location. Each Mashgin location has its own image, managed inside Creator's per-location settings.

When to use this:

Standing up a new location and adding its hero image for the first time

Rebranding or seasonal refresh of an existing location's photo

Replacing a low-quality or outdated image

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New to Creator? Start with What is Creator? for a quick tour of where Locations and Settings live in the sidebar.

📋 How to Add or Edit a Mobile Ordering Location Image

Step 1. Open the Location's settings

Go to creator.mashgin.com and log in

In the left sidebar, click on the location you want to edit

Press the gear icon ⚙️ next to the location name to open its settings panel

Step 2. Add or change the image

If the location has no image yet:

Hover over the gray empty picture box above the location name

Click Choose an Image and pick the file you want to upload

If the location already has an image:

Hover over the existing picture above the location name

Click Change Image and select the new file

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Use a high-resolution photo of the storefront, lobby, or branded signage. Avoid screenshots, low-light shots, or photos with people's faces in the frame.

Step 3. Save your changes

Confirm the new image preview looks correct

Click Save Changes in the bottom right of the settings panel

Step 4. Verify on Mobile Ordering

Wait 1–2 minutes for the change to propagate to Mashgin's Mobile Ordering site

Open your Mobile Ordering site and navigate to the location list

Confirm the new image appears on the location card

💡 Tips

Use a landscape (wider-than-tall) photo. The Mobile Ordering location card crops to a horizontal rectangle, so portrait photos get clipped on the sides.

Keep file size reasonable. Anything under ~2 MB uploads quickly and renders well on phones over cellular data.

One location at a time. There's no bulk image uploader — repeat these steps for each location that needs a photo.

Photos are per-location. Updating one location's image will not change any other location's image.

🛠️ Troubleshooting

The new image isn't showing on Mobile Ordering

Issue: You saved a new image in Creator, but the Mobile Ordering site still shows the old one (or a blank tile).

Fix:

Wait 1–2 minutes for the propagation to complete, then hard-refresh the Mobile Ordering page (⌘ + Shift + R on Mac, Ctrl + Shift + R on Windows)

Confirm you saved on the correct location — the image is per-location

Clear the Mobile Ordering site's cache in your browser if the old image is being cached locally

The image looks stretched or cropped wrong

Issue: The uploaded photo appears distorted or cuts off important content on the location card.

Fix:

Re-upload using a landscape-orientation photo (wider than tall) so the auto-crop frames the subject correctly

Aim for a 16:9 or similar wide aspect ratio

Keep the focal point (logo, sign, doorway) toward the center of the frame so it survives the crop

I can't find the gear icon next to the location

Issue: The settings (⚙️) button isn't appearing next to the location name.

Fix:

Confirm your Creator user has location-edit permissions — read-only users won't see the gear icon

Refresh Creator (⌘ + R / Ctrl + R) to reload the sidebar

If the icon is still missing, contact support — your role may need to be updated

🔗 Related Articles

Creator Location Settings Overview — what each setting in the location panel controls

How to Change Locations in Creator — switching between locations before editing

What is Creator? — overall tour of Creator

How to Add Item Level/FDA Text for Mobile Ordering — add FDA or item-specific text to your mobile ordering site

How to Edit Location Address — update the City, Street, State, and Zip for a location

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Need help? Contact support at 📧 help@mashgin.com or call (855) 475-0889