Kiosk
What is Staff Checkout?
Overview of the Staff Checkout app — what it does, the Quick Actions menu, and how to look up past transactions from the side screen.
📋 Overview
Staff Checkout is an app that lets you assist customers using your second screen. Similar to Staff Assist, you can edit the cart by replacing unwanted items or adding new ones, search for items by name, and favorite items for fast access. The app also includes a Quick Actions menu for common kiosk operations and a Transactions tab for reviewing past sales.
Cart Assistance
Use Staff Checkout to step in when a customer needs help at the kiosk. You can:
- Replace unwanted items in the cart
- Add new items to the cart
- Search for specific items by name
- Favorite items so they're quick to find next time
Quick Actions
The Quick Actions section gives you direct control over the kiosk without leaving Staff Checkout:
- Refresh the cart to begin a new transaction
- Verify customer age
- Sync the kiosk
- Hibernate, reboot, or power off the kiosk
Transactions
Under Transactions, you can search for any transaction completed at your location.
Tap a transaction to view its photo (which helps you review the items at checkout) and print a receipt.
💡 Tips
- Favoriting frequently-sold items dramatically speeds up cart-fix flows during a rush.
- The transaction photo is the fastest way to verify what was actually scanned vs. what's on the receipt when a customer disputes a charge.
- Quick Actions → Sync is your friend after any menu or pricing change in Cloud — changes won't appear at the kiosk until it syncs.
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Need help? Contact support at 📧 help@mashgin.com or call (855) 475-0889