Payments
How do I resolve a Glory cash machine error alert?
Resolve a Glory cash machine error alert — review the error, rack out the collector and clear jams, reset the devices, and escalate if needed.
📋 Overview
A Glory cash machine error alert means one of the Glory collectors (coin or bill) has hit an error or jam. Follow these steps to review the error, clear any jams, and reset the devices.
Step 1. Review the error instructions
- Navigate to Manage Mode → Advanced → Cash Register.
- Select the Errors tab.
- Follow the on-screen instructions to resolve the error.
Step 2. Rack out the errored collector & clear jams
- Use the Glory access keys to unlock the devices and rack them out.
- Anything with a green sticker or knob can be moved or twisted.
- Clear any visible jams.
Step 3. Reset the Glory devices
- Navigate to Manage Mode → Advanced → Cash Register.
- Select the Reset button.
🛠️ Troubleshooting
If you can't clear the jam or error
- Circle K locations: Circle K locations: Contact the Circle K Help Desk for assistance.
- All other locations: Contact Mashgin Support for assistance.
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Need help? Contact support at 📧 help@mashgin.com or call (855) 475-0889
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