Kiosk
How do I resolve a cameras cannot be reached alert?
Step-by-step guide for resolving a Cameras Cannot Be Reached alert by checking live camera feeds, identifying missing cameras, reseating cables, and power cycling the kiosk.
📋 Overview
A Camera Cannot Be Reached alert means one or more of the kiosk's cameras is not being detected. This is typically caused by a loose or disconnected camera cable and can usually be resolved on-site without a service call.
🔧 Resolution Steps
Step 1. Power cycle the kiosk
Start by performing a full power cycle — this resolves most camera alerts on its own.
Follow all steps in “How do I power cycle the kiosk?" Then let the kiosk fully boot and check whether the alert has cleared.
If the alert clears after power cycling, you're done! If it's still showing after the kiosk fully restarts, continue to Step 2.
Step 2. Check the calibration page
Use the live camera view to identify which camera is missing.
- Navigate to Manager Mode → Advanced → Calibration
- Confirm whether you can see all 8 live camera feeds
- Note which feed is blank or missing — this tells you which cable to reseat in Step 3
💡TIP: Place you hand in front of the camera while on the calibration feed. Move your hand between the cameras until you are not able to see you hand on the screen. This will the the camera that is missing.
Step 3. Reseat the camera cable
Locate and reseat the cable for the missing camera. Where to find the cable depends on which camera is affected:
Hood cameras (angled from above)
- These camera cables connect to the MPU inside the back cover of the kiosk
- How do I reseat kiosk hood camera cables? for step-by-step instructions
Arm cameras (angled from the sides)
- These camera cables are located inside the black magnetic covers on the front of each arm
- How do I reseat kiosk arm camera cables? for step-by-step instructions
Unplug the cable from its port, wait a few seconds, then firmly plug it back in to the same port.
Step 4. Power cycle the kiosk again
After reseating the cable, perform another full power cycle followingHow do I power cycle the kiosk?
Once the kiosk restarts, go back to Manager Mode → Advanced → Calibration and confirm all camera feeds are now visible.
If the Cameras Cannot Be Reached alert is still present after reseating and power cycling, contact Mashgin Support — the camera or cable may need to be replaced on-site.
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Need help? Contact support at 📧 help@mashgin.com or call (855) 475-0889