Kiosk
How do I reseat kiosk arm camera cables?
Step-by-step guide for reseating the USB camera cables on the kiosk arm when arm cameras are missing or not detected.
This guide walks you through reseating the USB camera cables inside the kiosk arm — typically needed when one or more arm cameras are missing after a power cycle. Before starting, see How do I resolve a cameras cannot be reached alert? for the full alert resolution flow.
🔌 Steps
Step 1. Power Off the Kiosk
Power the kiosk off completely before opening the arm. Follow How do I power cycle the kiosk? for the correct shutdown procedure.
Do not attempt to reseat cables while the kiosk is powered on.
Step 2. Remove the Magnetic Arm Cover
The arm cameras are covered by a black magnetic panel on the front of each arm.
To remove it, press a thin rod (pen tip or small screwdriver) into the slit on the back of the arm near the camera. The cover will pop free.
Step 3. Reseat the USB Camera Cables
With the cover removed, locate the USB cables connected to the cameras near where the arm meets the kiosk body.
- Unplug the USB cable(s) from their ports
- Wait 3–5 seconds
- Firmly plug them back in to the same ports
If only one arm camera is missing, reseat just the cable for that camera. If multiple arm cameras are affected, reseat all USB cables in the arm.
Step 4. Replace the Arm Cover
Press the magnetic cover back onto the arm until it snaps into place.
Step 5. Power On and Verify
- Power the kiosk back on
- Navigate to Manager Mode → Advanced → Cams
- Confirm all arm camera feeds are now visible
If arm cameras are still missing after reseating, contact Mashgin Support — the cable or camera may need to be replaced on-site.
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Need help? Contact support at 📧 help@mashgin.com or call (855) 475-0889