Creator
Why is my container prompting "Please see a cashier"?
Troubleshooting steps for containers that show a Please See Cashier message instead of a normal item selection prompt.
This article covers troubleshooting steps for containers that are displaying a "Please See Cashier" message instead of the normal item selection prompt. For general setup help, see How to Set Up a Container.
🔍 Why This Happens
A "Please See Cashier" message after a container is recognized usually means one of the items attached to the container is inactive in Creator. This commonly happens after a UPC change — the old item becomes inactive, but it's still linked to the container.
Common causes:
- An item was deactivated or removed from the menu but is still linked to the container
- A UPC change made the original item go inactive
- An item's daypart setting changed, and no active items are available at the current time
🛠️ Steps to Fix
Step 1. Note the Container Name and Item Details
Before opening Creator, note:
- The container's name as it appears at the kiosk
- The item name or UPC shown in the prompt (if visible)
Step 2. Check the Item Status in Creator
- Log into Creator
- Search for the container by name, or search for the item by name or UPC
- Open the container and review the Item Relations — check each attached item
- Look for any items that are inactive, archived, or have changed UPCs
- Check the tags for the item to make sure see-cashier is not present
An inactive item will still appear in the Item Relations list but won't be available at the kiosk. It must be reactivated or replaced.
Step 3. Update the Container
Depending on what you find:
- Reactivate the item if it was accidentally deactivated
- Remove see-cashier tags if present.
- Remove the inactive item from the container's Item Relations and replace it with the correct active item
- Verify daypart settings on each item (see How to Add Day Parts) — ensure at least one item is set to All-Day or to the current time of day
Save any changes before proceeding.
Step 4. Sync the Kiosk
- On the kiosk, enter Manage Mode — see How do I access kiosk manage mode? if you need a refresher
- Press Sync DB
- Wait approximately one minute for the sync to complete
Step 5. Test the Container
Place the container on the kiosk base and confirm the item selection prompt appears correctly — without the "Please See Cashier" message.
If the issue persists after syncing, contact Mashgin Support for further investigation.
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Need help? Contact support at 📧 help@mashgin.com or call (855) 475-0889