Kiosk
Why is the kiosk printer not printing?
Troubleshooting steps to resolve a kiosk printer that isn't printing — test printer functionality, verify the power switch, reseat cables, and power cycle the kiosk.
📋 Overview
If the kiosk isn't producing a receipt, the issue is almost always one of four things: the printer software isn't being told to print, the printer itself doesn't have power, a cable has come loose, or the kiosk needs to be restarted. Work through the checks below in order — each one is quick and non-destructive.
🛠️ Troubleshooting Steps
Step 1. Make sure the printer is powered on
- Check the power switch on the back of the printer and confirm it's set to the ON (I) position.
- Look at the top of the printer — if the indicator lights are illuminated, the printer is receiving power.
Step 2. Test printer functionality
Send a test print from the kiosk's built-in QC tool to confirm whether the printer is responding at all.
Navigate to: Manage Mode → Advanced → QC Scripts → Printer → Print Test Page
Step 3. Reseat the printer cables
- Reseat all cables on the back of the printer itself.
- Reseat the printer USB cable on the back of the kiosk.
- If you're not sure which USB cable is the printer's, trace it from the back of the printer to where it terminates on the kiosk.
- It should be plugged into the last USB port underneath the power button.
Push each connector all the way in until it's flush. A partially seated USB cable is one of the most common causes of print failures.
Step 4. Power cycle the kiosk
If the test page still doesn't print after reseating cables, power cycle the kiosk.
- Follow the steps in How do I power cycle the kiosk?.
After the kiosk comes back up, run the Print Test Page from Step 1 again before putting the kiosk back into service.
🆘 Still Not Printing?
If you've worked through all four steps and the printer still won't print, it's likely a hardware issue with the printer itself or the USB cable. Contact support with:
- The kiosk ID
- Which steps you've already tried
- A photo of the printer's indicator lights (on or off)
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