Kiosk
How to Verify Printer Cabling
Video guide for verifying that the USB and power cable connections between the kiosk and thermal printer are secure.
📋 Overview
Use this guide when the printer is not responding and you need to verify that all cable connections between the printer and the kiosk are secure. The video below walks through locating and reseating the printer USB and power cables.
🔧 Steps
Step 1. Reseat the Cables
- Locate the USB cable running from the back of the printer to the kiosk.
- Unplug it from both ends and firmly plug it back in.
- Locate the power cable running from the printer to the power brick.
- Unplug it and firmly reseat it on both ends.
Step 2. Power the Printer Off and Back On
- Switch the power button on the back of the printer to the OFF (O) position.
- Wait 5 seconds.
- Switch the power button back to the ON (I) position.
- Attempt a test print via Manager Mode → Advanced → QC Scripts → Printer → Print Test Page.
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