Kiosk
Why is the rear CSR scanner not scanning?
Troubleshooting steps when the rear CSR scanner stops scanning: reseat the USB cable and power cycle the kiosk.
📋 Overview
If the rear CSR scanner isn't scanning, work through these two steps in order. Cable issues are the most common cause; a power cycle resolves the rest.
🛠️ Troubleshooting Steps
Step 1. Reseat the USB cable
Follow the USB cable from the scanner all the way to the back of the kiosk and reseat that cable. You should hear a beep when the scanner reconnects — that confirms power and detection.
Step 2. Power cycle the kiosk
If reseating doesn't bring the scanner back, proceed with power cycling the kiosk.
- See How do I power cycle the kiosk? for steps on power cycling.
💡 Tips
- If you don't hear the reconnect beep when reseating, try a different USB port to rule out a bad port.
- If the scanner still doesn't work after a power cycle, it may need to be re-activated — link
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Need help? Contact support at 📧 help@mashgin.com or call (855) 475-0889
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