Payments
Worldpay User Guide
How the Worldpay payment gateway integrates with Mashgin kiosks using Ingenico readers — requirements, installation steps, and vendor support.
📋 Overview
Worldpay is a payment gateway that uses Ingenico card readers. This guide covers the checkout flow, requirements, installation, and vendor support.
🛒 Checkout Flow
- Customer places item(s) on the base of the kiosk.
- Customer uses a credit/debit card or tap-to-pay on the Ingenico reader to complete the transaction.
✅ Requirements
- Confirm with Mashgin Support that the payment credentials are in place.
Do not plug in the Worldpay card reader before Mashgin Support gives clearance during installation — doing so will destroy the reader.
🔧 Installation
- Confirm with Mashgin Support that you are on-site before plugging in the payment device.
- Do not plug in the Worldpay reader before Mashgin Support gives clearance — doing so will damage the reader configuration.
- Once instructed, navigate to Manager Mode > Advanced > Worldpay. Select Prod, then Install. The buttons grey out, and the Version field shows "Installing".
- When installation completes, you will see the version number. If it shows "Error", let Mashgin Support know.
- Plug the Worldpay reader into the USB port located directly underneath the power button.
- The reader begins updating — this can take up to an hour, and the reader will restart multiple times.
- Updating is complete when the reader stays steady on the "Welcome to Mashgin" screen.
- Perform a test transaction to confirm successful installation. If you run into issues, notify Mashgin Support at help@mashgin.com.
📞 Vendor Support
- Support form: empower2.fisglobal.com
- Phone: 1-800-237-2169
Integration request: To enable this integration, reach out to sales@mashgin.com.
🔗 Relevant Articles
Need help? Contact support at 📧 help@mashgin.com or call (855) 475-0889
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